Unsolicited Clients Comments About Able's Live-In Carer ServiceSheila, Manchester. "Dear All, I am writing to thank you for your help in arranging care for my late Auntie. If it hadn't been for the good carers you provided she would not have been able to spend the last 7 weeks of her life at home. It was extremely important to the family that she was able to do that. So we very much appreciate the support you gave." "Dear Katie, I shouldn't let this moment pass without recording my gratitude to you and your carers (and all the backroom people in The Old Parish Rooms) for the support given to my aunt in this last year. She, to say the least, was not always the easiest of subjects, being somewhat set in her ways and not always her rational self. At her best she was very grateful to her helpers and realised that without them she would not have been able to stay in her own home. She had only four days in hospital at the end and even then she had the kind attendance of Debbie, who was actually with her when she died. Again, my thanks." 2010 Client Satisfaction Survey... "Dear Sarah, Thank you for your kind sympathy card and for all your help in the provision of care for my late sister. The carers were all of exceptional quality - kind, patient and professional, and kept the house in immaculate condition. This was all so helpful at such a difficult time." "Dear Alan, Just a quick note to thank you and all your staff, office and carers, who have been supportive and understanding over the many long years. 2002 was when Debbie, our first carer, arrived and I was blessed to have Mum at home until she died. I could not have done this without your service. Many thanks." "I would like to just mention how wonderful it has been to have Amanda as my carer for the last 4 years. She is always happy, warm hearted, caring and a very good cook, and we get on very well, in fact when she goes off duty we miss each other and feel lost. Having Amanda has changed my quality of life and I am so happy to have such a wonderful friend as a carer. I just cannot explain on paper what a lovely person she is to be be with. Christine is also a very good caring person and we also get on well together. All in all I am very happy with the regime I have and would not want it to change." "Thank you for your condolence and also for your superb efficiency." "As you know, our mother died this week and we would like to thank you very much indeed for the excellent service you have given over the past seven years. Caroline and Cookie have now been alternating carers for our mother for around five years and have always given exemplary service. Our mother was cared for exceptionally well - she was always clean, well fed and the house was well looked after. Both Caroline and Cookie were completely trustworthy, welcoming to us and had a very good relationship with our mother. In the last year or so, it must have been very difficult for them as she was asleep in her chair most of the time, but she was still fed, changed and kept cheerful. When our father was alive (he died three years ago), they cared for him also and just as competently. Future clients who are assigned Caroline or Cookie will be very lucky indeed." "Dear Alan, I am just writing to let you know that my Dad died on Saturday. Thank you so much for all your help with providing care, we all liked Sarah and she proved to be a real friend to us all." "Dear Jackie, I would like to thank you very much for sending me two good carers to see me through the last two weeks on my return from hospital. Should I require any help at a later date I will not hesitate to contact you and will recommend you to my friends. Best wishes and again many thanks." "Dear Angela, Thank you very much for your kind and thoughtful letter after the death of my father. It was a great comfort, as we prepared for his funeral, to know that so many people were thinking about him. I'm also immensely grateful to your team, and particularly to Jackie and his regular carers, Linda and Suzannah for making it possible for him to stay in his own home until the end and for helping to keep his character alive - in spite of all that Alzheimer's could throw at him, his twinkle and chuckle prevailed." "Dear Sam, I would just like to thank Able Community Care for the wonderful care they gave my father. Your service was wonderful and made the last 8 weeks of his life very special. Your carers were truly special people. I would like to pass on my special thanks to Catherine, Louisa and Pauline who all shone! My father really enjoyed getting to know them and loved their company. He was really looking forward to seeing both Louisa and Catherine again over the coming weeks. Sadly for him it wasn't to be. Pauline was wonderful on the day he died and really helped my brother and I cope through that day. It was also so kind of her to come to my father's funeral." "Just to say many thanks for sorting out the arrangements for Xmas and the New Year. Jean and Alice are an excellent team, and I very much appreciate your efforts in keeping it so. I can scarcely believe that my mother is now 101 years old, and that she has been an ABLE client for some 8.5 years. "Tempus Fugit" indeed!" "This is a letter of gratitude to you all at Able Care for the team-work I and my family have experienced throughout my step-mother's time at Salisbury. The star of the show is Tilda who was with us for 6 years. A lady of compassion and efficiency carrying out her tasks with humour and courtesy. The same can be said of course of Elaine who was with us a shorter time. It was an honour and pleasure to have dealt with them both. I am sure that my sister joins me in wishing you all best seasonal greetings." "Dear Katie, I told Nga and Jana that I would put in writing to you my high regard for their care of my sister, Pauline, and their support and encouragement to me when I was also here at 180. I found in each of then an inner strength and a gentleness of manner and touch that makes them excellent carers and also good at carrying responsibility for day to day running of the house. I hope you can record my appreciation on their personal files which you no doubt have for each carer on your books. I also want to thank you for your supervision and management; it must be six months since you came to meet Pauline over at Henderson Ward. You have always been helpful and supportive in what has not always been a straightforward assignment. With my best wishes." "Dear Sam, Thank you and Able for your help over the last two and a half years and particularly for the introduction to Michelle who has proved to be a superb Carer and became a family friend. There is no-one I could recommend more highly for her devotion and experience with a patient who was deteriorating all the time. She never lost heart, and at the end is as desolate as I am that my husband has had to go into residential care. We shall remain friends. You are very lucky to have her on your books. Your last Carer, Violet is also excellent and I recommend her highly to anyone." "Thank you very much for the excellent service that you are providing for my mother." "I'd like to take this opportunity to thank you for the support your firm has provided to my father over the last few years. Both Sue and Andrew looked after my father very well and I know my father appreciated their company as well as the care they provided." "We have been extremely happy with the service we received from your company and would not hesitate to use Able's services again. Caroline was exactly as described and she and Rory got on really well. The cats really liked her too. We were consequently able to head off on holiday feeling completely comfortable about leaving them all in her care. I would appreciate it if you would pass on these comments to Jackie and the rest of the team." "I just wanted to say thank you for the care and companionship provided by many and all your care team for my mother, Eve." "I thought it appropriate to send yourself and Angela Gifford copies of the 100th Birthday Card to my mother from the Queen. Many thanks for all your help and assistance during the last 7+ years." "I write on behalf of my brother and myseld to say how delighted we are with Lorna and Alice who were seconded to us by Alan to take care of our mother in Stockport... ...We could not have wished for better or more caring service from both girls." "I would like to thank you for being efficient and reliable." "Just to let you know how delighted we have been with the loving care & attention our mother has been receiving for the last month, with her carers Matilda & Sylvia. She is looking better now than she has for years, happy, relaxed, content & clearer thinking. Nothing is too much trouble for the 2 carers, whatever makes Mum happy (& the family) they go to endless trouble." "My father has been living happily in his own home at the age of ninety-six with the help of 24 hour care. After local care of three visits for short periods each day, plus family help, this constant care was a real blessing for us all. Once the care plan was established the changeover of carers was accepted and more often than not enjoyed as a new visitor would be with an exchange of stories. For the family it meant peace of mind as Able recruited carers, overseeing details and responding to any queries through the Care Manager. I would certainly recommend this agency to others like ourselves wanting to enable a parent to remain in their own home." "I Nerinder am writing to say how pleased I am with the care I receive from your two employees Gladys and Spiwe. They treat me with respect as one would their own children... Please pass on my thanks to your employees and I look forward to a long lasting relationship with these two carers." "Many thanks for all your help - Geraldine did a fantastic job. Look forward to maybe doing more business with you in the future." "I am writing to commend your carer, Spiwe, who cared for my husband for the week from his hospital discharge until he died. Spiwe's professionalism, sensitivity and discretion were very important to us both during those very difficult days. "I want you to know that our experience with Able has been wonderful. A Godsend. Leslie, Margaret and Jan were fantastic, beyond the call of duty. They were not only experienced and capable... they were caring and humane. Really good people. The loving attention that Margaret and Jan were able to give my mother in those terrible, last few days was heroic. They sat with my mother round the clock, looking after her physical and emotional needs. My family will always be indebted." "My husband and I would like you to know how delighted we were with Heather when she came to look after my husband while I had a respite week away. She looked after my husband excellently. Heather is a very dedicated carer. Thank you for sending her to us." "Thanks to the help of your staff, particularly Jackie Maasz who was my care manager, and the carers who came to look after me, I am making good progress and managing well on my own. I must name Rosemary, Carol and particularly Beverley who all gave me understanding care and GOOD FOOD, well presented. They were cheerful and good shoppers. I would have them back any time." "Angela, I just went to see my client Mrs. B. yesterday who I introduced to you, she was full of praise for your services and very grateful for my referral... Thanks for your good care, I am pleased that I put you both in touch." "...I would like to thank all members of Able who have given us help over the long years. But I also would like to thank you personally for your kindness and flexibility. In addition I would like to add a word on behalf of Tony who really held it altogether for the last year of so. He really is the most compassionate and caring person and I hope you will continue to use him..." "...when Seymour was taken ill and had to go into hospital by ambulance (with me)... Paul stayed behind, cleared up, washed & hung out the sheets, sorted out the incoming replacement carer who had arrived by train. He then drove her himself back to the station to return to her home in Yarmouth. This was typical of his initiative and sense of responsibility. He was so caring and gentle with Seymour. He cooperated with the Nightingale carers who came in for 3/4 hour morning and evening... Paul worked things out sensibly. He also took over the entire cooking and washing up of the evening meal and they were really good. I know it was a hard work placement and Paul gave it his all, for which we were so grateful to him. Please thank him again from us when you are in contact with him." "...I would like to thank you for your support over the last, what is I believe nearly 5 years. It is important that we record the fact that we hold Ntembe in the highest regard. She has been outstanding from the first day she arrived (in an emergency!)..." "Ian and I are very grateful to Able Community Care for the service provided for him since his discharge from hospital last May. The agency has always been highly efficient and reliable - and the carers have shown an unfailingly caring and professional approach to their work..." "What a lovely surprise to receive your flowers... We have always been so grateful to you for all the carers Mike has had. There are so many to name - but particularly Malcolm and Keith who became part of the family. They gave Mike a quality of life that would have been not so possible in a home. Thank you." "...I must formally pass on our profound thanks to Gloria for the high standard of care and attention she showed at all times and for the professional approach she managed to maintain during the whole period of care. We would be willing to provide a formal reference at any time, should it be required, and would like to pass on our very best regards to Gloria and would also like to wish her continued success in her chose career." "I would like to thank you very much for the management of your Able Community Carers since 1998 (if not the year before!). ...Your carers have been wonderful, especially the carers who provided Mum with such great continuity recently and in the past. Many carers worked so very well with Mum: June, in the early days; Barbara was very helpful; Catherine; Mary; Girlie of course was a very great favourite with Mum; Elaine; Caroline and Rosemary gave Mum a special continuity this last year or so. Rosemary is really excellent and Mum warmed to her kindness. Caroline was exemplary in the last few days Mum was at home. Caroline was very kind and a good carer. There were many others in between who showed good care and kindness to Mum. I am sure my mother would thank very many of your carers from the bottom of her heart... Without this good care, Mum would not have spent a generally pleasant time over these years in her own home. For this our family thanks you..." "Following the death of my father, the carer originally supplied by you to look after him, Rosemary, has left us for the last time. I would like to mark this occasion by telling you of my total satisfaction with the service received from all your staff, both those in the office and the carers in the field... ...we could not have received kinder and more thoughtful back-up from Jackie Maasz at all times... ...Rosemary has been unstinting in her care for my father, going well beyond the call of duty... ...The regular care that Rosemary gave my father could not be faulted; her cooking was exactly right for an old man, she knew exactly how to care for the various physical problems he suffered from and she accepted all the changes in his condition with equanimity. She taught me a lot both technically and intuitively. During the last few days of my father's life... ...it was Rosemary who spent hours at the hospital with him holding his hand and comforting him as he sank. Then when he died she did everything that was necessary... ...collecting his things, liaising with the undertakers and the church about his funeral, washing everything that could be washed in his house and cleaning it up completely ready for sale, then doing all the preparations for the family wake following the funeral. She has been the most wonderful support to both my my father and myself these last two years and the most understanding of companions on the other end of the phone. I cannot thank her enough." "Thank you so much for all the excellent care which you so cleverly and professionally provided for the welfare of my mother. Maria was outstandingly loving, caring and patient doing absolutely everything possible... ...Maria has now become a close friend (and another surrogate sister!!) and loves mum as much as we all do... ...we all appreciate the hard work and imaginative caring she did - beyond the call of duty. I can't really give her enough praise - especially with her wonderful culinary skills. I can only express our deepest gratitude for giving me the opportunity of welcoming her into the arms of my entire family - all of whom agree that she is a truly wonderful person." "I just wanted to write to thank you for all the care and attention you and your agency have shown us all over the last few years. Both my mother (Pam) and step-father (David) have managed to stay at home and hang on to their independence, largely due to all the help we have received from Ingrid, Jo, Carol and Kaye. Their care and attention to detail has been wonderful. I know my mother was a free spirit and caused a fair bit of worry for them to start with. She also took a wee while to accept extra help in the house and with David. When she did accept it, I think she got quite a lot out of having company around the house. When I took Kaye to the hospital last week to see David, I was so terribly touched by her lovely way with him, her caring words and her lovely voice - a true gem of a person with a terrific sense of humour. It must be very hard being in that job when the end is so obvious. Enough said, but a big thank you from us all round for a job well done." "My mother received excellent care from Wendy and June. Each was not just efficient, but looked after her with sensitivity and affection. She was happy with them and the arrangement seemed to suit us all. It's unfortunate that it wasn't for longer. Would you also thank Mr Gifford who made visits to us in Derbyshire, and who did much to allay any of our initial misgivings. Do tell him we would not hesitate to recommend Able Communmity Care." "The family just wish to thank you for the carers you have provided for my mother, in particular we must emphasize the care and compassion that Jean showed during these past few weeks. She has been quite exceptional in her duties and attention to mother" "May I thank you and all the carers for the kindness that has been showed towards my mother. It very much improved her quality of life in her final years. I must express a very special thanks to Eve, who was caring for my mother for two and a half years and performed an outstanding job. The relationship between them was special and I do believe that Eve was as upset as I was at the death." "I would just like to express my thanks to the majority of staff involved in my brother, Peter's, care. His stay in his own home was longer than expected because of the dedication of several of his carers. I would like to thank especially Jenny, whose dedication and extra special care was much appreciated by us and other members of Peter's family. Without her help Peter would have found moving home a lot harder." "May I take this opportunity to thank you all for the input into the care required for my mum. Special thanks go out to Barbara and Jeanne, who are a credit to your company." "My mother is extremely fortunate to have two such brilliant Carers." "We have so far been very pleased with the quality of care delivered by the carers, and by your helpful attitude and courtesy whenever I have contacted you." "My sisters and I wanted to put on record our appreciation for the services your agency has provided in the selection and provision of carers to our mother over the past two and a half years. The breadth of your agency's coverage has enabled you to provide carers who have been sympathetic to our Mum's needs and equally importantly, attuned to her personality. In particular, I would like you to be aware of the dedicated and compassionate support given by Cynthia and Sheila who have cared for Mum throughout the period. We have also been well served on a temporary basis by Catherine and Dawn." "I would like to express on behalf of all the family our gratitude to your organization and to all the carers who looked after my mother so well. Your service is excellent and we would be glad to recommend your organization to anyone." "This is just a few lines to place on record our grateful thanks to you and Able Community Care for providing an excellent service which has enabled us to keep Raymond in his own home... We are indebted to Elsie and Cynthia who have been sympathetic and devoted carers to Raymond. Having them has made life a lot easier for his family and in fact they have become friends of his and us." "Thank you and all your staff and especially your carers, for the excellent, kind and considerate help which you all gave to my mother... I would not hesitate to recommend Able Community Care to anyone... I am convinced that your organisation is one of the very best. Possibly this is in no small way due to your short chain of command and the personal attention that you gave to the enterprise." "I would like to take the opportunity to commend the standard of care provided by Ceilia and Norma... It has been apparent that both women have consistently provided the highest possible standards of care..." "...I do want to thank you, with all my heart, for the help, kindness and understanding shown me by Able... Without that, I am not sure my aunt could have stayed in her own home... Certainly, with Able carers, my life was made easier than in previous years..." "...Thank you for all your care and support that has allowed mother to remain at home for three years since father died - a time that has been happier for her than any of us had dared to think possible." "...We should like to express our appreciation to you for the efficient and helpful way in which you have provided carers for (our client) over the past couple of years. We have found the carers to be most helpful and genuinely caring, and by being able to establish a pattern of regular carers, (our client's) condition was able to stabilise and her final years made as comfortable as possible. We would not hesitate to use the services of your agency again should the need arise." "Very many thanks for your wonderful flowers - I know mummy would have appreciated your kind thoughts. She lived to a great age, largely due to the fact she remained in her own home. This is most important in my view, and contributed to an old persons quality of life... Many thanks for the excellent attention throughout the years." "...Many thanks for all your help in providing the carers to look after my mother. She met some exceptionally nice people through your agency..." "Thank you for finding so many carers who looked after June so well and particularly for continuing to provide them as June's condition and dependency required more particular care. As you know, June's independence was very important to her and when that virtually ended, her main fear was having to go into a home. You and your carers spared her that ordeal; thanks again." "...sincere thanks for your service, help and support received over the past years in the care of my late mother. It was always her fervent wish never to go into an old age home and with your help and the help of some really wonderful carers, I have been able to grant her wish, and for this we are truly thankful... For the help and assistance you have given us, we are always pleased to recommend your agency most highly." "...thank you and all at Able for helping me out last week. I was impressed by your delivery of service and the procedures you had in place should anything go wrong. Also the clarity in the way you explain things..." "Thank you all for your help over many years with my parents... Dora was an absolute treasure and has become a great family friend..." "...I will never forget our interview with you (the worries and anxieties I felt at that time, knowing we couldn't carry on alone and yet not wanting to 'abandon ship') and your assurances that if I had any concerns you would be at the end of the phone. Thank you for your kindness on that day and during subsequent telephone conversations... I know with the help from yourself and Able's carers, my dear old Dad had the best that we could provide and his wish to stay in his own home was fulfilled..." "...thank you all for providing my mother with such good carers over the years. You have made her final years much happier than they might otherwise have been and made my life much easier..." "...Your 'gazettes' are something that I always look forward to reading. They are so well done and provide a blend of useful information, general tips and various tidbits that raise a smile..." "...I would like to place on record my personal thanks and those of my father and family to Able Community Care for the excellent service you have provided my father for the last two years. The high level of care he received enabled him to stay in his own home for far longer than was ever anticipated, ensuring not only his well being but also the family's peace of mind... I realise that there are many people 'behind the scenes' at Able who have worked so hard to ensure the smooth operation of organising and placing the carers, and I am most grateful to you; the care managers and other staff at Able who have been so understanding and considerate whenever I have telephoned for advice or help..." "...There is no doubt that the high standard of carers from Able, supported by the quietly efficient support and organisation from your offices, contributed greatly in making his last years of as high a quality as possible. Interchange and replacement of carers was conducted smoothly, with minimum of stress to Dad, whilst allowing him to be involved to the maximum extent..." "...I can only praise the patience and standard of care which was maintained by your carers, often under very difficult circumstances. We shall certainly be very happy to use your agency again if the need arises." "...thank you for your services, which I found to be first class. You were an answer to my prayers and I was very happy with the way things worked out. For my mother to be in her own home was worth every penny..." "I am writing to express my appreciation to the management and staff of you agency for their support and service over the recent extended holiday period... I am grateful for the way your staff undertook additional work in organising carers to cover care, and to ensure service users were not left in a vulnerable position. Please pass on my thanks to all involved in the planning and delivery of care." "I am writing to thank you and your staff for all your hard work in providing cover over the millenium period. Careful planning and hard work has paid off..." "...It has been most reassuring to us to be able to rely on your staff to be there when needed most... We would have no hesitation whatsoever in recommending your organisation to any future clients." "...We should like to thank you an all the staff at Able for the wonderful service we received from you to help care for my parents over many years. It was lovely that my mother was able to stay on for such a lengthy period after my father's death. She loved her cottage and garden and, thanks to your carers' loving attention, she was able to enjoy it to the full. We are deeply grateful to you for that..." "...I want to thank you for all your help over 6 years. Your staff have been wonderfully helpful (often with very short notice!), and Able Community Care has contributed greatly to Mum's being able to stay in her own home..." "We are writing to express our sincere thanks to all your staff of carers who managed to make the last year so much more bearable and indeed, even happy at times for Marjorie... The dedication of the carers and the support they gave us during the difficult last months was extraordinary and we cannot ever repay them for that" "...thank you for your support over the last 18 months, as you know, Daddy very sadly passed away on Sunday. I am sure we have not been your easiest client, but you never let us down" "I was delighted to again receive the Able Community Care Gazette No.20. It is always a pleasure to get this and to read the hints and the gossipy bits... The Gazette always brings you back to our minds and reminds us that you are there for the time when the unexpected might happen and we are anxious to call on you for help..." "It was lovely to receive your kind card with such comforting words. The loss of Daddy was a great shock for Mama, John and myself - we are only thankful that he didn't really have to suffer. Despite his 94 years and his amazing zest for life, I never thought we would lose him so soon. We would like to thank you, not only for the beautiful card, but also for all the help and support you gave to Daddy - we are most grateful and I know he was too." 2010 Client Satisfaction Survey... home | about us | contact us | care FAQ | terms & conditions | privacy policy | care links service-user-access-form.pdf | litigation services | second hand store Able Community Care Opening Hours: 9:00am - 4:00pm GMT, Monday to Friday Tel: +44 (0)1603 764567 | Fax: +44 (0)1603 761655 | Email: ablemg@aol.com © Able Community Care | VAT number 552696317 | Proprietor: Angela Gifford |