Replies to Able Community Care's Client Satisfaction Survey in 2004-2005
In a Client Satisfaction Survey carried out during the months of December and January 2005 the following responses were given by the customers of Able Community Care.
"Do you feel safer because of the help you receive?" 99% of our clients who replied said "yes".
"Would you consider your care service to be reliable?" 97% of our clients who replied said "yes".
"Does the help you receive enable you to remain as independent as you can?" 99% of our clients who replied said "yes".
"What do you like about the service you are currently receiving?"
"The continuity of care."
"Very efficient."
"The present carers are kind and caring and get on well with my Mother, Mrs B."
"Very good service."
"Pleasant personalities of the carers."
"Professional and reliable."
"Satisfaction."
"Good reliable care and usually pleasant personalities."
"I would say on behalf of M, she is happy with the service and happy with her carer."
"On the whole the quality and kindness of the carers."
"Nice, decent carers that I receive."
"Agency service helpful, carers service satisfactory."
"When personality matches mine, it’s a good service."
"Continued companionship."
"It’s efficient. It’s a comfort for me and the service is a pleasant one."
"Being able to live independently."
"I like being in my own home. The (Carers) attitude is wonderful, they are all very sympathetic with me."
"I like it. When I have someone I like who likes me and understands my needs for independence and my right to live my life the way I want to, it works quite well."
"Regular carers."
"Care-Help-Consideration."
"24 hour cover, appropriate cares, a Care Manager designated to me."
"Reliable and friendly care."
"I like the idea of Back to Back with two carers instead of several different ones."
"Satisfactory."
"That I have two regular carers that I know and get on well with."
"Very satisfied. All care is provided to date."
I like my present carer and please could you find another Pauline."
"They are quick, punctual and accurate."
"The meals, and I get out of the house once or twice a week."
"It’s very good."
"We like having DK who is a regular carer who is excellent - we would like to have one or two other regular carers who could fill in the two weeks in between."
"My Mother has found it difficult to cope with many new carers recently."
"Quality of care provided by JM."
"I am happy with all aspects of the service."
"Very good."
"Kind, efficient care."
"Adequate."
"I like the service I’m getting as it enables me to stay in my own home."
"We like the advice letter which contains a photograph enabling us to know about carers before they arrive and that we can talk to them 3 days beforehand."
"It enables me to be in my own home."
"At last our needs/requirements have been taken into account."
"Good quality carers at a reasonable price."
"I am happy."
"Very good communication, with good help."
"Plenty of contact with AW (Care Manager) who is easy to get hold of and very friendly. I like having a settled small group of carers."
"Myself and my family are very pleased with the service and that H and A are with me regularly."
"It is entirely trustworthy."
"All your carers have been excellent."
"The fact that (client) always has someone here at all times."
"Reliable."
"It enables me to stay in my own home and have the attention that I need at this time."
Having a permanent carer that dad knows and whom the family likes."
"Friendly carers."
"On the whole it is satisfactory."
"Fortnightly changeover with regular carers."
"Professional approach to work by some carers."
"I like it when a carer can drive to take me out."
"Good carers and support to carers."
"It allows my Father to remain in his own home and this improves his way of life."
"Regular carers."
"The assurance that the carers are professionals who have been properly vetted prior to their appointment and are always available when needed."
"The reliability and quality of care and the chance to build up a rapport with J & W working back to back."
"Being able to stay in my own home."
"Regular care, very kind and caring, no problems when she is here."
"Reliable, honest, considerate."
"It is seamless and stress free."
"Quality of the carers, reliability, continuity."
"More settled."
"The service enables me to live as independently as possible and also to improve upon the independence I currently have."
"Excellent."
"Both carers provide good quality, consistent care to J. They are both caring towards J and keep myself and my sister informed of any changes."
"CH is a brilliant carer. She cares for my every need and nothing is too much trouble, I cannot fault her."
"The care I receive from the Carers."
"I have regular carers who look after me well, also take me out as much as they can."
"Continuity."
"Gives me more confidence because I am no longer alone."
"The high quality of the carers and the efficiency of the administration."
"My carers K & B are extremely efficient and have warm, friendly personalities."
"That I always know who is coming."
"Consistency."
"Good Carers."
"When regular carers here more like friends than carers."
