Client Satisfaction Survey Replies 2011

Replies to Able Community Care's Client Satisfaction Survey in 2011

In our annual Customer Satisfaction Survey, our clients or their advocates give us their views and opinions as to what they like about the live-in care service as provided by Able Community Care.

The following are all recorded since January this year (2011):

  • Reliability.
  • Consistency.
  • The care given.
  • Handovers are good.
  • The carers work well with S's parents.
  • Good telephone response if required.
  • You cater for my needs.
  • You found someone at short notice.
  • Quality of carers - first class.
  • Clear billing - simple and concise.
  • Informative and regular newsletter.
  • More than satisfied.
  • Friendly approach.
  • General availability to discuss matters.
  • 'Family atmosphere'.
  • The work the carers undertake for the client.
  • Named care manager.
  • Monitoring, spot checks and training.
  • Your efficiency.
  • Your well trained staff.
  • My Care Manager responds quickly to any worries I may have.
  • It is good to know you are only a phone call away.
  • Reliability.
  • I liked the total care provided.
  • The piece of mind that 24 hours a day someone was here.
  • Personality of the service.
  • Carers are always available.
  • Very flexible with arrangements.
  • Always keep me informed.
  • Carer's information letter.
  • Helpful and friendly on the phone.
  • Happy with all the service.
  • Well qualified carers.
  • Friendly staff.
  • Good care of patient.
  • Easy to contact.
  • Listen to what I say and act on it.
  • Matching user and carer.
  • Reliability.
  • Reliability of provision.
  • Fair cost.
  • Minimum number of carers involved which gives stability.
  • Advice of carers who are coming.
  • The carers have my daughters best interest as priority in the main.
  • Well managed admin.
  • Good live in carers.
  • Brilliant Care Manager.
  • Rapid response to problems.
  • Care Managers helpfulness.
  • Excellent choice of carers
  • Conscientiousness.
  • Courteous and helpfulness.
  • I am well cared for.
  • Notification of carers in advance.
  • Contact of Care Manager.
  • Good communication.
  • Always willing to assist if any problems arise.
  • Very professional.
  • My needs are catered for.
  • My Care Manager responds quickly to any worries I may have.
  • It's good to know you are only a phone call or an email away.
  • The excellent care and support received.
  • The ease of booking respite care.
  • Professional, efficient caring Care Manager.
  • Able to assist with problems.
  • You manage to sort any problems out.
  • Hope that the client and carer are happy.
  • Responsiveness of Care Manager.
  • Ease of administration.
  • Dedication of professional carers.
  • Quality of carers.
  • Carers contact us (advocates/family) when there is anything to discuss.
  • One phone call sets up the respite cover.
  • Having the same carers as often as possible (respite).
  • There is very little paperwork for us to do.
  • Reliability.
  • Personality of the service.
  • Continuity.
  • Standard of Carers.
  • 24 hour contact.
  • Experience and good track record.
  • Continuity of care given by each carer.
  • Having someone in Cornwall I can speak with if needed.
  • Having kindness from the carers who listen.
  • Regular mailings of information leaflets relating to care in the community and many more reasons.
  • Pesonal service and professional friendliness.
  • Checks made on carers.
  • The carers.
  • Carer's information letter.
  • Helpful and friendly people on the phone.
  • Happy with all the service.
  • Friendly, approachable Care Manager.
  • Helpful intervention with Social Services when I needed equipment quickly.
  • Most helpful.
  • Very organised.
  • Excellent service.
  • Organisation of cover normally seamless.
  • The system used for handover.
  • Generally the quality of the carers.
  • Speed of initial responses.
  • The flexibility to provide alternative carers if and when the need arises.
  • I can't think of any improvements.
  • There is always someone to talk to on the phone.
  • Care Managers are always very kind and helpful.
  • Friendly and helpful office and Care Managers.
  • Wide variety of carers .
  • 24/7 even during holiday time.
  • You always find another carer in an emergency.
  • Most carers are good.
  • Back to back is a very good idea.
  • Reliability.
  • Continuity of service.
  • Open channel for communication.
  • Quality of carers.
  • Continuation of care.
  • Follow up provision for care and families.
  • The way that all staff take time to discuss issues with me.
  • Notification of carers details by post.
  • Type of ladies Able has.
  • The kindness of the carers.
  • A good Care Manager.
  • Reliability of carers.
  • Always find me carers to suit my needs.
  • Answer the phones quickly.
  • Ready to listen to any problems/queries.
  • The care given to my sister.
  • The trust.
  • Reliability.
  • Flexibility.
  • Calibre of carers.
  • I can talk to my Care Manager and tell her how I feel about my carers.
  • Never left without a carer.
  • Competence of carers.
  • Entirely satisfied with the carers.
  • Helpful.
  • Good listeners.
  • Keen to get good results.
  • Carers and office backup.
  • Continuity of care.
  • Quality of care.
  • Care in choosing carers.
  • Efficient and reliable, good on phone.
  • Flexible.
  • Very good carers on the whole.
  • Quality and expertise of the carers.
  • Personal manager contact.
  • Prompt notification of any problems.
  • Out of hour's emergency system in place for carers.
  • The recognition of matching clients with carers.
  • Care Manager involvement.
  • The service.
  • The carers.
  • Very organised.
  • Very prompt service, carers were in place within days.
  • On the whole, carers are excellent.
  • Photos and descriptions of carers very helpful.
  • High quality of care.
  • Pleasant personnel.
  • Good cooks.
  • Communication, empathy and care.
  • Prompt notification of any problems.
  • Fantastic carers.
  • Excellent communication systems.
  • The service is excellent, the staff are superb and the fees are fair.
  • How very easy you make everything even to providing sae's for payments.
  • How very pleasant your staff are to talk to.
  • How easy you make it for me.
  • Communications with Care Manager.
  • You do your utmost to take into consideration the needs of your client.
  • The quality of your care staff.
  • All the staff friendly and helpful.
  • Reliability of carers.
  • Timely invoicing.
  • Contact of ease with the office.
  • The speed with which you deal with problems.
  • Spot checks are a very good idea.
  • All the staff are friendly and approachable.
  • Responsive to our needs.
  • Some good quality carers.
  • Care Manager provides good advice.
  • Caring, good working practice and consideration for me.
  • Always willing to listen and help with any problems.
  • Good carers.
  • Prompt attention.
  • Happy with all the service.
  • Reliable, efficient and courteous.
  • My Care Manager understands my needs fully.
  • The carers arrive knowing what to expect.
  • I am treated as an individual.
  • Initial preparation - meeting client and listening.
  • Confidence in my Care Managers experience.
  • Clear arrangements in place - no fuss about changeovers.
  • The 24 hour personal contact.
  • Spot checks, carer training and keeping a check on carers.
  • No changes to suggest.
  • Willingness to change a carer if she proves unsuitable.
  • Provision of gloves and aprons, and sae's.
  • The particulars of the carers coming in.

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