Client Satisfaction Survey Replies 2012

Replies to Able Community Care's Client Satisfaction Survey in 2012

The following comments are taken from our Customer Satisfaction Surveys sent out to our clients/or their advocates in January/February 2012.

The following responses are in answer to the question:

"What are the 3 characteristics about our service provision you are most satisfied with?"

  • Communication (by phone/email)
  • Easy to communicate
  • Able to help with a problem
  • Dependability
  • Carers are experienced, professional and well qualified
  • Quality of carers
  • Office support
  • Area manager supervision
  • That you handle all the administration and payment of carers
  • Very caring folk
  • Good nutritional home cooking
  • Assessment service
  • Quality of carers
  • Quality of care management
  • The caring attitude
  • Attend to my needs as directed
  • Confidentiality and privacy is fully received
  • Regular carers
  • Live in carer accompanied me on holiday
  • Pleasant service manager
  • Understanding my son's needs
  • Always accessible
  • Reliability of carers
  • Friendliness of all staff
  • Helpfulness of staff
  • Continuity of care
  • Regularly returning carers
  • 24 hour emergency response cover
  • The carers themselves
  • The level of care
  • Gives me peace of mind
  • Preparatory arrangements for commencing the service
  • Preparatory information about carers
  • Reliability
  • Being able to remain in my own home
  • Generally good, reliable carers
  • Carer provided at all times
  • Regular competent carers
  • Know a replacement carer will always be provided is one is unable to come
  • Available 24 hours a day, if required
  • Good care
  • Communication
  • Regular staff
  • Reliable service - quick action if needed
  • Good carers
  • When I phone my Care Manager always listens to me
  • Always polite
  • Continuity of carers
  • Respect - to my needs
  • Well cared for
  • Act promptly when problems occur
  • Reliability
  • Cost
  • The dovetailing of the 2 carers
  • The personal touch
  • High quality of carers
  • Quality of carers
  • Easy to contact office
  • Polite, professional effective service throughout
  • Cost of service
  • Personal Care Manager
  • Quick and appropriate action when problems occur
  • Prompt response to queries
  • High standard of carers
  • Overall efficiency
  • Continuity of carers
  • Good client care
  • Efficiency
  • Reliability and professionalism
  • Sense of support
  • Home care always provided even in difficult circumstances
  • Never let us down
  • Consistency of regular carers
  • Reliability
  • Reliable carers
  • Value for money
  • Continuity
  • Very good carers
  • Easy admin.
  • I like the complete financial package, no hidden surprises.
  • Reliability
  • Reliable
  • Willing to adapt to changes
  • Good continuity of care
  • Good communication
  • Good cost for quality care received
  • Prompt response to any problem
  • Care taken in matching carer to the client
  • Having the same person as Care Manager
  • Satisfaction of being in good hands
  • Consistent staffing
  • Responsive
  • Security of 24 hour care
  • Waking up to a prepared breakfast
  • Good communication and quick responses
  • Good standards
  • Any queries are listened to sympathetically and seen to quickly
  • Reliable and good tempered carers
  • Reliability
  • Can rely on you doing what you say you will do!
  • Quality of carers
  • Continuity of having same Care Manager
  • Care Manager is excellent
  • Able are non intrusive
  • General personal care
  • Quick to react to problems
  • Reliable, cheerful carers.
  • Prompt action/advice when dealing with problems
  • Care Manager good to talk to
  • Kind, trustworthy carers provided
  • Reliability of carers
  • Helpful attitude of ACC as providers of care
  • Reliable
  • Free gloves
  • Office friendly competence

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