Client Satisfaction Survey Replies 2013

Replies to Able Community Care's Client Satisfaction Survey in 2013

In February 2013 we sent out our annual Client Satisfaction Survey form to our customers.

Below are the comments that we have received in writing with reference to the characteristics about our service provision that our clients are most satisfied with:

  • Returning carers each week, familiar faces.
  • Compassionate and caring staff.
  • Home cooked meals.
  • Flexibility in responding to client preferences.
  • Good vetting of carers.
  • Ability to request carers who have previously got on well with my mother.
  • Effective change over.
  • Quality of carers.
  • Quick response when there is a problem.
  • Regular carers.
  • Good cooking.
  • Carers socialise with me.
  • The small team of regular carers which you have set up gives S. confidence.
  • Carers keep my wife and myself informed regarding S.
  • Letters sent out beforehand to inform who is on duty.
  • Quality of carers.
  • Advance warning of who's coming.
  • Standard of care.
  • Attitude good.
  • Free aprons and gloves.
  • Prompt and helpful response from office when needed.
  • Reliability.
  • Experience, capability + personal qualities of carers.
  • Overall organisation by Able.
  • Good carers.
  • I am happy with all the carers I have had so far.
  • I am satisfied with the care and day to day duties of carers.
  • Carers have always been prompt.
  • Flexibility of service over care package - very few constraints.
  • Quality of carers provided.
  • Knowledge that Able is there to provide back-up support wherever required.
  • Good carers.
  • Honest.
  • Committment.
  • Having the same carers.
  • Back up of the office.
  • A rota of regular carers.
  • High standards of care in all areas given by these carers.
  • An efficient Care Manager who adapted the care plan according to changing needs.
  • Consistency of same carers.
  • Level of care given.
  • The live-in care and having someone here when I need them.
  • The same regular carers. Michelle has been regular for four years, Dalice almost a year.
  • I have 2 very good carers.
  • Able is always there when I need them.
  • On the whole I am very satisfied with your service.
  • Continuity of carers - F has been coming for 10 years.
  • Good contact with my Care Manager.
  • Are you happy with the Service you are receiving? Answer Yes.
  • Regular carers who are excellent.
  • Carers who provide independence.
  • Do you feel comfortable contacting your Care Manager? Answer yes.
  • Friendly carers.
  • Fair costs.
  • Continuity of service provided.
  • Good core services.
  • Periodic checks and visits.
  • Help with getting OT and Social Services support.
  • Prompt - efficient.
  • Courteous.
  • Friendly and polite.
  • Bespoke care plans.
  • Become family orientated but remain professional.
  • Open to change.
  • Efficiency with arrangements for care and administration.
  • The excellence of my carers.
  • The dates arranged exactly right.
  • Carers are very helpful.
  • Care Manager deals with any problem.
  • Care hours are always covered even in an emergency.
  • Quality of carers.
  • My carer keeps myself and my home in tip top condition.
  • Able Community Care Managers and other staff are helpful and easy to talk to.
  • The fact that I can stay in my own home.
  • Carers provide re-assurance that my mother will not hand over money to anyone on the phone.
  • Carers are adaptable to her needs, cook, clean, toilet and shop.
  • Good quality care.
  • Reliability.
  • 'Can do' attitude.
  • You provide a service to satisfy your clients and carers.
  • You try and provide a safe enviroment.
  • You try to satisfy the client and the carer.
  • Having the right qualified staff looking after my Father.
  • Being able to contact a Manager if necessary.
  • Having a stable rota of carers helps my father keep reasonably calm.
  • Very good and reliable carers.
  • Care Managers always very helpful.
  • Very happy with overall care plans.
  • XX (Care Manager) is a superb manager.
  • Total involvement, vision and commitment from Angela Gifford.
  • Helpful.
  • Quality of service is high.
  • Very efficient at letting me know in good time who my carers are.
  • Very satisfied with the two carers I have.
  • Thank you.
  • I feel that I have control over my life.
  • Most of your carers are polite and friendly.
  • Quality of carers.
  • Continuation of care.
  • The Carers.
  • The services.
  • Good telephone communication and in emergencies most helpful.
  • Bespoke care planning.
  • Caring and professional.
  • Open to changes in routine.
  • Respite care - planning.
  • Open to change.
  • Kind, caring and professional.
  • The regular carers have settled well.
  • The phone is answered in a courteous manner.
  • Photograph of proposed carers.
  • Telephone conversation with proposed carers.
  • Care Managers courteous and helpful.
  • General care.
  • Preparing meals, etc.
  • Cleaning.
  • I get the help I need.
  • I like my carers.
  • I like my carers personalities.
  • Quality caring staff.
  • Nothing too much trouble.
  • Care Manager is very helpful.
  • Experienced carers.
  • Calmness of the carers.
  • Value for money.
  • Regular carers.
  • Experienced carers.
  • Housekeeping service.
  • Most carers are helpful, sensible people.
  • All your carers are in my experience extremely patient, tolerant individuals who do an extremely professional job.
  • Friendliness of staff.
  • Quality of Carers.
  • Helpfulness of HQ staff.
  • Happy with the service provided.
  • Having the same carers on a regular basis.
  • Receiving invoices every two weeks.
  • Being able to contact admin staff with any problems.

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