Clients Satisfaction Survey Replies 2014

Replies to Able Community Care's Client Satisfaction Survey in 2014

In February 2014 once again we sent out our annual Client Satisfaction Survey form to our customers.

Below are the comments that we have received in writing with reference to the characteristics about our service provision that our clients are most satisfied with:

  • I have a carer at all times, Easy to contact, any queries dealt promptly with.
  • Always there to help, Polite when I telephone, Always there to please the client.
  • Competence of carers, confidentiality kept, getting compatible care workers.
  • I feel I can always talk to you, friendly organisation.
  • The 'on call' service, ability to talk to my Care Managers.
  • Efficient, your hard work, putting the needs of your clients first.
  • Excellent standard of care, excellent communications, wonderful response and flexibility of service.
  • Quality of carers, reliability of arrangements.
  • Very good carers, good that we have the same carers, trust.
  • Excellent carers, excellent office staff.
  • Polite carers, the work they carry out, they work hard for me.
  • It enables me to live in my own home.
  • The same staff come back, being able to talk to someone all the time, having a friendly Care Manager.
  • High standard of care, swift action when there is a problem, reliability.
  • Happy with all aspects, office staff first class.
  • The care provided.
  • Quality care staff, emergency cover always good if need arises.
  • The live-in care worker service.
  • Professional and caring, carers are discrete.
  • Personal care and attention, general support and satisfaction of the service.
  • Regular care workers, friendly and helpful always, good care.
  • Regular care workers, high standard of care.
  • You listen to problems, answer the phone quickly.
  • Caring, prompt when action needed and responsible.
  • Entirely satisfied with all aspects of care received.
  • Friendly personal service, having one Care Manager, the reliable service.
  • Enables and independent life with two excellent live-in care workers.
  • Carers caring and kind.
  • Continuity, punctual and re-assuring.
  • Office staff are warm and approachable; any problem listened to and dealt with promptly, treated with respect.
  • Knowledgeable, reliable and encouraging me to independence.
  • Continuity of care and care workers, I feel secure.
  • Caring, continuity of care staff and willingness to go 'the extra mile'.
  • Professional organisation and reliable and committed care staff.
  • You chose the care workers to suit the client, caring and efficient carers.
  • Friendly organisation, accommodating organisation and any complaint is followed up.
  • You ensure a good client/ care worker fit, success in providing regular care workers.
  • Speed of response when I had an emergency and suitability of care workers.
  • Quality of carers is fantastic, excellent continuity and helpful head office staff.
  • Regular rota of care workers, notification of which care worker is coming, a good response if problems arise.
  • Compatibility of client and care worker, good cooking skills by care workers.
  • Carers are good and good out of hour's service.
  • Regular care workers, older care workers with more experience are good for me.
  • Regular care workers, good relationships and good cooking.
  • Kind care workers and I feel my Mother is safe.
  • Responsive and reliable service.
  • I feel the care is 'personalised to me'. Any problems dealt with quickly and efficiently.
  • Quality of the 24 hour care. Willingness of carers to go the 'extra mile'. Willingness of management to change care workers if clash of personalities.
  • The care workers do care, they are well trained and can cook and the service is reliable.
  • Happy with my regular carers and happy with my Manager.
  • Knowledge that attention will be given to any request of mine.
  • Efficient service and organisation well suited carers and quality of care staff.
  • Able Community Care are easy to contact and I like the continuity of care workers.
  • Quick responses when I make contact.
  • The 2 weekly rotation, efficient matching of care worker and client, ability to listen and be flexible for me.
  • Owners are very accessible and helpful, constant care workers, well trained care workers.
  • Regular care workers, my choice of carers.
  • Consistent care workers, good reliable service all round and value for money.
  • Consistency of care workers, ease of contact with Care Manager, regular communications with office.
  • Concerns are listened to and addressed quickly.
  • That care workers are here at night.
  • Regular carers, reliable service and caring attitude.
  • Satisfaction with my carers.
  • Continuity of carers.
  • Free gloves and aprons, newsletter and contactable on email.
  • Have same carers back to back, problems sorted out quickly and easy to reach by telephone.
  • Consistency of same carers on rota.
  • Keeping the same carers all the time.
  • Approachable Care Manager.
  • Competitive pricing.
  • Friendly team.

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