Website Privacy Policy for www.

This policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy or do not agree with it, please contact us on 01603 764567 or via the contact form on this web page.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What information do we collect?

In general, you can use this website without giving us any information. However, additional services may be available if we have certain information about you.

We may collect the following information:

  • your name and contact information, including email address;
  • details of your experience, and other supporting information, if you apply to be a carer with us.

What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

  • internal record keeping;
  • to improve our products and services;
  • to answer your queries;
  • to notify you of other products, services and opportunities from Able Community Care that may be of interest to you;
  • if you have applied to be a carer with us, to process your application

We may contact you by e-mail, phone, or mail.

Direct Marketing

We would like to provide you with information about new products, promotions, services, opportunities and other information which we think you may find interesting. We may send you such information by mail or telephone, unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.

You can change you mind at any time by contacting us on 01603 764567 or via the contact form on this web page.

Email marketing

We would also like to provide you with the information above by email. However, we appreciate that email "spam" has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.

If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.

If you decide at any time that you no longer wish to receive marketing emails from us, please contact us on 01603 764567 or via the contact form on this web page.

Whom do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries or a purchaser or potential purchaser of our business unless we have your permission or are required by law.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at Able Community Care, The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich NR14 8TZ or contact us on 01603 764567 or via the contact form on this web page.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.


We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.


We use cookies to assist in visitors' use of our website. Cookies are files that your web browser stores on your computer that allow our website to recognise that you are a current visitor. They mean that we can maintain information that you enter on one page of our site to use on other pages of the site, so that (for example) you do not have to log in on each page. Our site uses only session cookies, which just hold the information about your visit for the current session. We do not use the information held in the cookies for any purpose other than the normal operation of the site. You can, should you choose, disable cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". However, this will prevent you from taking full advantage of the website. For further information about cookies, their use and how to disable them please visit

No information obtained from the cookie will be used by us for marketing purposes. We do not use third party cookies on our site.

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