Care Quality Commission Ratings of Able Community Care Ltd

The following is taken from our report from CQC of March 2015. The full report can be read on the CQC website at www.cqc.org.uk

Summary of Findings.

Is the Service provided by Able Community Care Safe?    Good the service was safe.

People were kept safe by staff who recognised the signs of potential abuse and knew what to do when safeguarding concerns arose. Potential risks to people’s health and well-being had been assessed and measures had been put in place by staff to reduce them and ensure people’s safety. Recruitment procedures ensured that only suitable staff were employed to work in the home.

Is the service provided by Able Community Care effective?  Requires improvement

The service was not consistently effective People received a reliable service from staff who felt supported in their work. People's health was regularly monitored and they were supported to see a range of health care professionals to maintain their well-being. However there was no formal development and training programme in place for staff to support their professional development.

Is the service provided by Able Community Care caring?  Good, the service was caring.

People were cared for by kind and compassionate staff who understood their individual needs and who treated them with respect. People had access to a wide range of information about the service they received, and other agencies that could support them. People’s dignity and privacy were maintained and promoted by staff, and their independence was encouraged.

Is the service provided by Able Community Care responsive? Requires improvement

 The service was not consistently responsive. People’s care needs were individually assessed before they were offered a service, and their needs were regularly assessed and reviewed following this. Staff were reliable and able to respond flexibly to people’s needs. However, improvement was needed to ensure that people’s care plans provided comprehensive and detailed information for staff so that people received consistent and person centred care.

Is the service of Able Community care well-led? Requires improvement

The service was not consistently well led. There was a stable and effective management in place and systems to assess the quality of the service. However improvement was needed to monitor and assess the quality of people’s care plans and to meet the training and development needs of staff

In view of the above report this is what CQC told us to do:

Staff employed by the provider must receive training and professional development as is necessary to enable them to carry out the duties they are employed to perform and be enabled to obtain further qualifications appropriate to their work.

What have we done?

Training:

Further training* has been accessed covering topics such as:

Food Hygiene Training

Medication Management

MH Training

Health and Safety

Safeguarding

Basic Life Support

Infection Control

Mental Capacity

Mandatory Training

DOLS Awareness

Life Support

First Aid

* Many of the above are refresher training courses.

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